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3 Expectations You Need to Meet in the Age of Customer Engagement(Post)
When it comes to customer engagement, companies like Domino’s Pizza, Zappos, Uber, Lyft and Amazon are the rising tide that lifts all boats. Their innovative strategies can filter down to other ind
How to Become a Contractor for the IRA Programs in Your State(Post)The landmark Inflation Reduction Act (IRA) was signed into law in 2022 and is still being implemented. And contractors who specialize in energy-efficient HVAC, solar, lighting, or plumbing in
What Utilities Can Learn About E-Commerce Websites by Studying Amazon(Post)It’s hard to remember that when Amazon debuted in 1994, it only sold books. Today, Amazon pushes nearly 500 million products on its U.S. website alone. So, it’s no surprise that for the last few ye
Using Lessons from Healthcare to Launch a Virtual Energy Program(Post)Unsurprisingly, healthcare was one of the most rapidly evolving industries during the height of the pandemic crisis. While these efforts should certainly be applauded, those of us in the energy indust
How to Make ‘Dumb Devices’ Smart(Post)It used to be that any electric or electronic device plugged in at home, or in the office, could only be controlled individually—users had to turn them on or off themselves, usually with a manual s
3 Ways Utilities are Successfully Advancing Energy Efficiency(Post)In light of a recent UN report on climate change, the need for energy efficiency has taken on even more urgency. Scientists warn that to avert the damages of global warming, we need to make massive c
Sustainable Summer Series: Ecoflow Power for Blackouts, Brats and Backyard Flexes(Post)In my younger days, I used to be an early adopter. New tech was my thing. But as I get a “little longer in the tooth,” I can probably say I am not a “gadget guy.” I buy new phones when mine fails, I
K-12 Education Reporting: Best Practices for Top of the Class Analysis(Post)Education plays an important role in advancing energy efficiency and sustainability. Our K-12 education programs are designed to equip utilities with the tools they need to engage their communities, f
'Tis the Season: Movers Edition(Post)Summertime brings warmer weather, longer days, and… vacation time! Time which many Americans use to move to a new place and last year, almost to the day, I was one of them. It hardly seems like