Industry Insights

This blog post is an excerpt from a full article originally published on Energy Central. Follow this link to read the entire article. I start my day by listening to a meditation on Headspace, with a … read more

For many utilities, federally funded programs like the Low-Income Home Energy Assistance Program (LIHEAP) and the Weatherization Assistance Program (WAP) are the only programs offered to income-quali … read more

Unsurprisingly, healthcare was one of the most rapidly evolving industries during the height of the pandemic crisis. While these efforts should certainly be applauded, those of us in the energy indus … read more

Few strategies in a utility’s arsenal of energy- and water-efficiency programs deliver savings quicker and easier, while at the same time generating a plethora of happy customers, than efficien … read more

In the last decade, customer purchasing behavior has changed dramatically. Our economy has shifted from one of distribution centers that feed into brick-and-mortar retailers to a host of internet-onl … read more

The multifamily sector is an undeniably tricky one when it comes to creating energy savings. Navigating customer engagement, new technology, communication with renters and … read more

Fall has arrived, and it’s bringing cooler temperatures with it. And while not every area of the country may experience the frigid temperatures common in the Northeast, regardless of where you or y … read more

It’s no understatement to say 2020 served the nation a massive curve ball. Every prediction and projection for the year was turned upside-down by COVID-19. We learned what “social distanc … read more

It wasn’t long ago that we were publishing e-books and blog articles about the importance of smart home technology and the trends emerging in this space. At the time, we never could have predic … read more

PORT WASHINGTON, Wis. – Franklin Energy and AM Conservation Group, the leading demand-side management firm in the utility industry, announced today the appointm … read more

Retail giants like Amazon and Zappos built their success largely on completely reimagining the customer experience. And like it or not, the new vision they created has trickled down to the utility in … read more

When it comes to customer engagement, companies like Domino’s Pizza, Zappos, Uber, Lyft and Amazon are the rising tide that lifts all boats. Their innovative strategies can filter down to other … read more