It wasn’t long ago that we were publishing e-books and blog articles about the importance of smart home technology and the trends emerging in this space. At the time, we never could have predicted
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Retail giants like Amazon and Zappos built their success largely on completely reimagining the customer experience. And like it or not, the new vision they created has trickled down to the utility
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When it comes to customer engagement, companies like Domino’s Pizza, Zappos, Uber, Lyft and Amazon are the rising tide that lifts all boats. Their innovative strategies can filter down to other ind
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FirstEnergy’s Ohio utilities includes Ohio Edison, Toledo Edison and The Illuminating Company. At the end of 2019, they approached AM Conservation Group to achieve savings throughout 2020 with a ye
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My husband and I went to college together; we’re familiar with “working together alone.” It was how he wrote his thesis on McCarthyism and I wrote mine on Post-Soviet Russia, two feet apart on a hand-
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Our first AM Conservation Group products and services-focused Innovation Sprint was based on feedback we heard from utilities in our Innovation Workshop a few weeks prior. We were coming off the Ap
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Among the wide variety of factors that influence whether a water savings program is successful, a few themes stand out as best practices. According to the ACEEE report “Saving Watts to Save Drops:
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In recent days, technology has been a lifeline that is keeping households together. Thanks to the wonder that is Amazon, I can drop in virtually on my parents throughout the day to ensure they are
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It’s hard to remember that when Amazon debuted in 1994, it only sold books. Today, Amazon pushes nearly 500 million products on its U.S. website alone. So, it’s no surprise that for the last few ye
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The first quarter of 2020 has been one for the history books. A month ago, we were celebrating the recently passed new year and kicking off aggressive plans for reaching our even more aggressive go
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Coronavirus. Six months ago, it’s a word few of us had even heard. Now, it’s in nearly every headline and news article and email subject line across the globe. It has sparked anxiety, unc
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Utilities looking to revolutionize their approach to customer service can find a roadmap from a very unlikely source: Domino’s Pizza.
Domino’s is a case study in evolving to meet changing custo
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